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Available 24/7 at
(090) 123-4567
We aim to dispatch all orders made before 3 pm on the same day. We will not be held liable for late deliveries or misplaced or lost deliveries due to our third-party couriers, Therefore the following timescales are an estimation and are not guaranteed.
Orders under £250 (excl. VAT): £4.99
Orders £250 and above (excl. VAT): Free
Delivery time: 2-4 working days from dispatch
Orders under £250 (excl. VAT): £7.99
Orders £250 and above (excl. VAT): Free
Delivery time: 1-3 working days from dispatch
Charges may vary for international shipping and additional charges may apply based on the county's Customs Regulations. We will not be liable for paying additional customs fees on international orders. Please contact us regarding delivery fees.
Please note there is no timescale for international orders due to delays caused by Customs and Border control.
If you would like to collect your goods from us please contact us before placing your order.
Our collection address is:
Paper Wholesale Ltd
4 Dorchester Avenue
Harrow
HA2 7AZ
If the products have been delivered, then you must return the products to us by the following arrangements. Return of the products includes all packaging, contents, documents, and other items supplied with or as part of the products, including any gifts.
You must return the products to us without undue delay, and in any event not later than 14 days after you informed us of your decision to cancel if you are unhappy with the products you have received or you would like to replace an incorrect item received.
Please contact us before returning the items.
3.1.2 RETURN OF PRODUCTS BY YOU
Subject to clause 3.1.3, you must send the products back to us at:
Paper Wholesale Ltd
4 Dorchester Avenue
Harrow
HA2 7AZ
We may at any time request to collect the products from you, and in such case, you must make the products available for collection when requested by us, by such reasonable arrangements as we may specify. If we send you a prepaid package (e.g. a jiffy bag or have a courier collect it) to return the products to us, then you must return the products using any such package.
You must bear the direct cost of returning the products to us for products returned on the basis you wish to cancel or you are unhappy with the product, including our direct costs of collecting the products from you. If we incur any such costs, then you shall reimburse us for these costs. If you do not hand over the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that we may deduct such costs from any refund that we are obliged to make to you.
We will bear the costs if we are at fault; "Fault" means we have sent you an incorrect item, the item you received is faulty or it does not match the description (and we have not informed you of the differences in the product design or description).
The products are at your risk until they have been returned to us, and accordingly, we recommend that you insure the products accordingly and provide us with proof of postage on items that are being returned.
If you handle the products beyond what is necessary to establish the nature, characteristics, and functioning of the products then you are obliged to pay us the amount by which the value of the products has been diminished as a result, up to, but no more than, the original price of the products. This includes if you return the products with damage that was absent on delivery, or missing anything present on delivery. You agree to pay such an amount on demand, and you agree that we may deduct such an amount from any refund that we are obliged to make to you. If you bought the products as a set they must be returned in the same order.
Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations.
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations, you have 7 working days to cancel your order. In this case, we will issue you with a refund of the cost of the order, we will not refund the cost of postage where the order has already been dispatched.
If the order has already been sent you must return it, unopened, unworn, in its original condition and packaging at your own cost. If the product is damaged or faulty upon receiving we will bear the postage costs. All returns must arrive back with us within 14 days of receipt of the item(s).
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date. Should we receive no response from our email we will assume that you wish to accept the goods on the date as specified. If the delivery date is unacceptable please respond to our email and we will cancel the back order and return your payment.
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